Seminars & Workshops
CUSTOMER SERVICE: THE BASICS & BEYOND
At Libby Wagner & Associates,
we know the value of the customer relationship—it's essential to everyone's success! How do you make sure your employees create relationships with your customers that are loyal, long-lasting and committed? How can the Core Dimensions positively affect customer contacts?
In customer contacts, the risks are high-and often the challenges we face are rooted in providing service or communication when a customer is distressed, unhappy or feeling like we haven't fulfilled a need.
Creates a model for dealing with customer issues, internally and externally, and allows participants to develop some standards around dealing with customer issues. Practice in listening and delivering empathy.
Intended Audience:
Customer Service Reps, Call Center personnel, Internal & External Sales Teams
Ideal For Those in Customer-facing Positions—especially:
- Employees in traditional customer service roles
- People whose work directly interfaces with clients/customers
- People working to resolve customer issues or problems
- People who interface with multiple stakeholders, internal or external
Outcomes and results:
- Set a positive tone
- "Bridging the Gap"
- Recognize customer distress
- Respond effectively to customer distress
- Perceive objectively, both the technical issue and any problem
- Perceive what is meant rather than what is said
- Deliver high levels of the Core Dimensions—Respect, Empathy, Specificity and Genuineness
Ideal for companies that have utilized the Influencing Skills and Managing for High Performance & Retention workshops internally and want to provide the same level of effective communication for their external customers. Use these practical, immediately useable skillsT to create the long-lasting, loyal customers you need to succeed!
